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Frequently Asked Questions
How long does shipping take for my order?▼
Standard domestic orders are processed within 2 business days and typically arrive within 5-7 days. International shipping times vary depending on your specific location and customs.
What is your return policy for fashion items?▼
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid shipping label for returns.
Which payment methods do you currently accept?▼
BY THE NAMESAKE accepts all major credit cards, PayPal, Apple Pay, and Klarna. Your transaction is always secured with industry-standard encryption to protect your personal financial data.
How do you ensure the quality of your products?▼
Every piece undergoes a rigorous multi-point inspection process. We source premium fabrics and partner with ethical manufacturers to ensure your garments meet our high durability standards.
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