Frequently Asked Questions
Everything you need to know about your BY THE NAMESAKE experience.
How do I determine my correct size?
We provide a detailed size guide on every product page. If you are between sizes or need a custom fit, our team is available for virtual consultations to ensure your garment fits perfectly.
What is your shipping policy for international orders?
We ship worldwide via DHL Express. International orders typically arrive within 5-7 business days. Please note that duties and taxes are calculated at checkout for most regions.
What is your return and exchange policy?
We offer returns or exchanges on all full-priced items within 14 days of delivery, provided they are in original condition with tags attached. Custom or monogrammed pieces are final sale.
How should I care for my leather and silk garments?
To preserve the longevity of your pieces, we recommend professional leather cleaning for jackets and dry cleaning for silk items. Avoid direct sunlight and moisture whenever possible.
Can I request a custom design or modification?
Yes, we specialize in bespoke tailoring. You can contact our design studio to discuss custom leather finishes, hardware changes, or specific measurements for a truly unique piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installments through Klarna and Affirm.